Overview

We stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day return window from the date you receive your item to request a return, giving you ample time to evaluate your purchase.

Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

• Condition: Items must be in the exact same condition as when received
• Usage: Items must be unworn, unused, and show no signs of wear
• Tags and Labels: All original tags, labels, and stickers must remain attached
• Packaging: Items must be returned in their original packaging, including boxes, bags, and protective materials
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns

Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned:

Perishable and Time-Sensitive Items:

• Food products and beverages
• Fresh flowers and plants
• Newspapers, magazines, and periodicals

Health and Safety Items:

• Intimate apparel and undergarments
• Personal hygiene products
• Cosmetics and skincare products that have been opened or used
• Medical devices and health monitoring equipment

Hazardous Materials:

• Flammable liquids, gases, or aerosols
• Chemical products
• Items containing batteries (where prohibited by shipping regulations)

Digital and Customized Products:

• Gift cards and store credit
• Downloadable software, apps, and digital content
• Personalized or custom-made items
• Engraved or monogrammed products

Partial Refund Conditions

In certain circumstances, only partial refunds may be issued:

• Media Products: Books, CDs, DVDs, vinyl records, video games, or software that show obvious signs of use or have been opened (unless defective)
• Damaged Returns: Items returned in damaged condition or missing components due to customer handling
• Late Returns: Items returned more than 30 days after the delivery date
• Incomplete Returns: Items missing original accessories, manuals, or components

Refund Process

Processing Your Return

1. Inspection: Once we receive your returned item, our quality assurance team will inspect it within 2-3 business days
2. Notification: You will receive an email confirmation when your return is received and another email once the inspection is complete
3. Decision: We will notify you via email whether your refund has been approved or denied, including the reason for any denial

Refund Timeline

Approved Refunds:

• Processing time: 3-5 business days after approval
• Refunds are automatically credited to your original payment method
• Credit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 1-3 business days
• Bank transfers: 5-7 business days

Troubleshooting Missing Refunds

If you haven’t received your expected refund, please follow these steps in order:

1. Check Your Account: Verify your bank or credit card statement carefully, as refunds may appear under a different name or date
2. Contact Your Financial Institution: Credit card companies and banks often have processing delays of 5-10 business days
3. Verify Processing Time: Ensure sufficient time has passed based on your payment method
4. Contact Us: If you’ve completed the above steps and still haven’t received your refund after the expected timeframe, please reach out to our customer service team at [email protected] with your order number and return tracking information

Exchanges

We offer exchanges exclusively for defective or damaged items received. We do not offer size or color exchanges for personal preference.

Exchange Process

1. Contact Customer Service: Email us at [email protected] within 30 days of delivery with:
   • Your order number
   • Photos of the defective/damaged item
   • Description of the issue
2. Approval: Our team will review your request and respond within 24-48 hours
3. Return Shipping: If approved, we’ll provide a prepaid return label
4. Processing: Upon receiving the returned item (typically 3-5 business days after we receive it), we’ll ship your replacement at no additional cost
5. Delivery: Your replacement item will be shipped via the same method as your original order

Important Exchange Notes:

• Exchanges are limited to the same item in the same size/color
• Original shipping costs are non-refundable
• We recommend using trackable shipping for returns over $100 in value
• Exchange processing may take 7-14 business days total

Gift Returns

Items Purchased as Gifts

Recipient Returns:

• If an item was marked as a gift during purchase, returns will be processed as store credit
• Store credit will be issued in the form of a gift certificate mailed to the return address
• Gift certificates are valid for 12 months from issue date and can be used for any future purchase

Gift Giver Returns:

• If the original purchaser processes the return, refunds will be issued to the original payment method
• The gift recipient will not be notified of the return

Items Not Marked as Gifts

If an item was not designated as a gift during purchase, all refunds will be processed to the original purchaser’s payment method, and they will be notified of the return.

Shipping and Return Costs

Return Shipping Responsibility

• Defective/Damaged Items: We provide prepaid return labels at no cost to you
• Change of Mind Returns: Customers are responsible for return shipping costs
• High-Value Items: For returns over $100, we recommend using insured, trackable shipping
• International Returns: Additional customs fees may apply and are the customer’s responsibility

Lost Returns

While rare, packages can occasionally be lost in transit. We cannot be held responsible for returns that do not reach our facility. For your protection:

• Always use trackable shipping methods
• Consider purchasing shipping insurance for valuable items
• Keep your tracking receipt until your refund is processed

Customer Support

Our customer service team is here to help make your return or exchange experience as smooth as possible.

Contact Information:

• Email: [email protected]
• Response Time: Within 24 hours during business days
• Phone Support: Available Monday-Friday, 9 AM – 6 PM EST

When Contacting Us, Please Include:

• Your order number
• Item details (name, SKU, size, color)
• Reason for return or exchange
• Photos (if applicable for defective/damaged items)

We appreciate your business and are committed to ensuring your complete satisfaction with every purchase.